1. Information We Collect
When you use our website or enrol in a program, we may collect:
- Contact details — name, email, phone number, and city.
- Programme preferences — the courses or tracks you enquire about.
- Account data — login credentials and access logs for our learner portal and admin tools.
- Usage data — pages visited, referring source, device type, and approximate location (via IP).
- Marketing attribution — UTM parameters and the campaign that brought you to us.
2. How We Use Your Information
- To process enquiries, schedule counselling, and confirm enrolments.
- To deliver classes, study material, mock tests, and progress updates.
- To send programme alerts, scholarship news, and admissions reminders.
- To improve our website, courses, and customer support.
- To comply with legal obligations and prevent abuse.
3. Cookies and Analytics
We use essential cookies to keep you signed in and analytics cookies to understand how our website is used. You can control cookies through your browser settings, but disabling them may affect site functionality.
4. Sharing Your Information
We do not sell your personal data. We share information only with:
- Trusted service providers (hosting, email, payment, and analytics) bound by strict confidentiality.
- Faculty and counsellors directly involved in your training journey.
- Authorities when required by law, court order, or to protect our legal rights.
5. Data Retention
We retain enquiry and enrolment records for as long as needed to deliver our services and comply with legal, accounting, and reporting requirements. You can request deletion at any time, subject to applicable retention obligations.
6. Your Rights
You have the right to:
- Access the personal data we hold about you.
- Correct inaccurate or outdated information.
- Request deletion of your data.
- Withdraw consent for marketing communications at any time.
To exercise these rights, write to privacy@scfeacademy.com.
7. Security
We use industry-standard safeguards including encrypted transport (HTTPS), restricted admin access, and role-based controls. No system is completely secure, so we encourage you to use a strong, unique password for your learner account.
8. Children's Privacy
Our website is not directed at children under 13. If you believe a minor has provided us personal data without appropriate consent, please contact us so we can delete it.
9. Changes and Contact
We may update this Privacy Policy from time to time. The "Effective" date at the top shows when it was last revised. For any privacy questions, contact privacy@scfeacademy.com.